Shipping policy
Thank you for shopping with Angelique Mary Pearce. Specializing in Australian local fresh produce, organic ingredients and daily grocery supplies, we focus on professional order processing and fresh-keeping logistics solutions. We strive to ensure every customer’s order is carefully packed, fully inspected and delivered securely, maintaining optimal product condition throughout the entire shipping process.
1. Order Processing Time
After your order confirmation is received and verified, our team will complete product sorting, quality inspection and professional fresh-keeping packaging within 1 to 3 business days. Order processing is not operational on weekends and Australian national public holidays. During peak shopping seasons, promotional events or periods of increased order volume, standard processing timelines may be extended moderately. We will send formal email notifications to customers promptly if any substantial order delays occur.
2. Shipping Rates and Delivery Estimates
Shipping costs for all orders are calculated individually according to product weight, size, category and delivery location, with exact fees clearly displayed during the checkout process. Our standard shipping timeframe ranges from 7 to 14 business days after order dispatch. All delivery durations are estimated values only. Actual delivery schedules may fluctuate due to logistics carrier delays, cross-border customs clearance procedures, adverse weather conditions, regional logistical limitations and holiday arrangements.
3. Shipment Confirmation and Order Tracking
Once your order departs from our warehouse and is picked up by our logistics partner, you will receive an automated shipment confirmation email containing your exclusive tracking number and official query channels. Tracking data will be synchronized and available for online checking within 24 to 72 hours after dispatch. Customers can view real-time parcel transit status and delivery progress until the order is successfully completed.
4. Incorrect Address Disclaimer
Customers must provide accurate, detailed and valid recipient information and shipping addresses when placing orders. Angelique Mary Pearce assumes no responsibility for delivery errors, parcel returns, non-delivery issues or product losses resulting from incorrect, incomplete or invalid address details provided by customers. Any additional reshipping fees and supplementary logistics costs caused by address errors will be borne by the customer.
5. Lost or Damaged Packages
Given the perishable nature of fresh food products, prompt parcel inspection upon delivery is highly recommended. If your parcel is deemed lost during transit, please contact our customer support team and provide valid order documentation within 3 calendar days of the anticipated delivery date. For orders arriving with damaged packaging, spoiled goods or defective fresh produce, please submit a support request within 24 hours after receipt, accompanied by clear photographic evidence of both the packaging and damaged items. Our team will conduct a thorough review and resolve the matter efficiently.
6. Product Care and Usage Notice
All items offered in our store are fresh groceries and agricultural products with unique shelf-life and preservation requirements. Each product is affixed with official storage and care guidelines tailored to maintain its freshness and quality. Customers are required to follow the recommended refrigeration, freezing or sealed storage standards. We will not be accountable for product spoilage, quality degradation or waste caused by improper storage environments, incorrect preservation methods, overdue consumption or human mishandling after delivery.
7. International Shipping and Customs Notice
Cross-border international shipments may be subject to import duties, customs clearance fees and other administrative charges in accordance with the trade regulations of the destination country. All such additional customs-related expenses are not covered in product pricing or standard shipping charges and are the sole responsibility of the receiving customer. We will complete full commodity declaration in compliance with international logistics standards, yet we are not liable for parcel detention, clearance delays, returns or confiscations caused by local customs policies and individual declaration circumstances.
8. Contact Information
For any inquiries, concerns or suggestions regarding this Shipping Policy and your order logistics services, please reach out to us via our official contact details: Trade Name: Angelique Mary Pearce
Phone Number: +61 475092641
Email: contact@angeliquefoods.shop
Physical Address: 16 Tysoe Street, Deception Bay QLD 4508, Australia